Social Services Specialist

People's Resource Center
Job Description
PRC is hiring a full-time (40 hours/week) Social Services Specialist to assist the Director of Social Services in developing and continually improving a Social Services program that responds to clients and program needs according to funding requirements. The Social Services Specialist’s office will be located in Wheaton (201 S. Naperville Rd). Schedule will include occasional evenings and Saturdays. Travel between sites is required.
  • Assist with the management and disbursement of financial assistance funds according to funder  requirements
  • Conduct pre-screening interviews and client assessments according to established guidelines
  • Provide case management for designated families
  • Communicate with payees to ensure timely financial assistance
  • Ensure accuracy and completeness of client files and forms
  • Coordinate follow-up process of clients including compiling results of survey
  • Complete funder and internal reporting requirements
  • Coordinate and supervise specialized intake
  • Manage the specialized intake process, identify improvements, resolve problems and issues and communicate changes and updates
  • Schedule, train, support and supervise volunteers working in Specialized Intake
  • Assist with Family Connections
  • Conduct screening and client assessments to determine eligibility according to established guidelines
  • Provide case management for designated families
  • Participate in client staffing/case review meetings
  • Ensure accuracy and completeness of client files and forms
  • Provide direct service to clients
  • Complete applications for government and mainstream benefit programs accurately
  • Ensure accurate community resource information is available for client referrals
  • Provide information, support, and referrals to clients who present in crisis
  • Continually identify and research new community resources to meet the needs of clients
  • Assist Director of Social Services with supervising and training of Social Services Department Interns
  • Assist with inputting of client data into all databases including ServicePoint database, Client Central Database, and Social Services Database; identify issues and present solutions needed to conform to grant/agency requirements and enhance user experience
  • Identify, analyze and recommend improvements to internal department procedures to ensure efficient and effective systems and processes are in place
    Education and Experience
  • Bachelor’s degree required preferably in humanities or a social service area
  • 3 years of experience working directly with clients (one-on-one) required
  • Supervisory experience required (volunteers and employees)
  • Knowledge of mainstream benefits preferred
  • Knowledge of or experience in housing (building management, subsidized housing or working with landlords/building management groups) preferred
  • Knowledge of local or DuPage County resources for low income residents preferred.
    Essential Skills, Knowledge, and Abilities
  • Commitment to PRC’s mission, values, and community focus
  • Enjoys working in a social service organization and with clients
  • Team player; able to interact and communicate clearly with multiple constituencies
  • Able to work effectively with people from other countries and speaking other languages
  • Able to compile, analyze and evaluate data
  • Able to maintain a high level of confidentiality
  • Highly organized with a great attention to detail
  • Strong communication  and training skills
  • Able to work independently with some guidance and direction
  • Attention to detail:  strives for 100% accuracy
  • Able to exercise professional judgment to resolve moderately complex problems
  • Proficient in MS Word, Excel, Outlook and Internet search engines; Knowledge of HMIS systems (Service Point), MS Access and Google Docs preferred
To apply, please send your resume, cover letter and salary expectations to
No phone calls, no faxes please.  People’s Resource Center is an Equal Opportunity Employer
Contact Information