About Us

Consultants, multi-media content creators, writers, and editors who specialize in crafting actionable documentation and digital content for businesses. Services include creating operations manuals, playbooks, training programs, videos, and more for small to mid-size businesses. Our goal is to help businesses shift from operational dependence to operational excellence. Our expertise is built on 30+ years of helping businesses document how things are done; not just how tasks are completed, but the who, why, and how so employees understand the connection of how their role relates to other roles on the team. So, whether a business owner wants to open an additional location; improve overall operations or focus on specific aspects of the business to maximize efficiency and profitability; document procedures and processes so anyone on the team can do the work; or sell the business and needs comprehensive documentation to attract the best buyers, the experts at ManualShift can help.